FAQ

Our Preservation Kits are currently available at over 3500 authorized dealers across the United States. If you received our information from an “Authorized Dealer” we encourage you to contact them for pricing and availability. If you need to locate an “Authorized Dealer” in your area please go to our “Purchase” page. Fill in the necessary information and we will locate a dealer near you. You may also contact us at 1-800-305-3108 and one of our representatives will be happy to assist you.
Once you have your kit, you simply fill out the enclosed Pre-Paid order form, use the materials provided to pack up your gown, and attach the Pre-Paid Ground shipping label. Please Note: An adult signature will be required when your gown is delivered back to you. This is done for the protection of your gown.
No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.
We have several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
We are able to remove approximately 95% of all stains – including tar, blood, perspiration, grass, mud, grease, and food, being the most common, as well as any sugar stains from cake icing, wine and other beverages.
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown, etc. Additional fees may apply.
Wedding Gown Preservation Company prides itself on having a highly trained staff that can handle most repairs for a nominal fee. Please note on your paperwork if you would like a call with a repair quote.
Please allow 4-10 weeks to receive your gown back to be assured that your gown receives the individual attention it deserves.
Make a note on your paperwork and enclose a check or money order (made payable to: Wedding Gown Preservation Company) for $2.00 per $100.00 of additional declared value. For your convenience we also accept Visa, MasterCard, or Discover.
For the quickest response please visit the tracking page of our website. You will need to have the serial number from your paperwork. If you provide an email address on your paperwork you will be notified electronically when your gown is received and when it ships back out to you. If you have any difficulties please call us at 1-800-305-3108. You may also contact us at info@gownpreservation.com.
YES! We provide a 100 year guarantee against caramelized sugar stains or yellowing. If at anytime your gown is found to have yellowed or has caramelized stains we will reprocess the gown at no additional cost. If reprocessing is found to be unsuccessful we will refund the preservation cost. REMEMBER: Never store your gown in the attic or basement.
You may contact us at 1-800-305-3108 and a representative would be happy to assist you. For your convenience our hours are Monday through Friday 8:00am to 4:00pm Eastern Standard Time.

Where can I purchase a Preservation Kit to send my gown to you?
Our Preservation Kits are currently available at over 3500 authorized dealers across the United States. If you received our information from an “Authorized Dealer” we encourage you to contact them for pricing and availability. If you need to locate an “Authorized Dealer” in your area please go to our “Purchase” page. Fill in the necessary information and we will locate a dealer near you. You may also contact us at 1-800-305-3108 and one of our representatives will be happy to assist you.

I have already purchased a Preservation Kit, what is the next step?
Once you have your kit, you simply fill out the enclosed Pre-Paid order form, use the materials provided to pack up your gown, and attach the Pre-Paid FedEx Ground shipping label. Please Note: An adult signature will be required when your gown is delivered back to you. This is done for the protection of your gown.

Do I need to have my gown cleaned before sending to your company?
No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.

What exactly is the process you use to clean the gown?
We have several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.

What stains are removed with your process?
We are able to remove approximately 95% of all stains – including tar, blood, perspiration, grass, mud, grease, and food, being the most common, as well as any sugar stains from cake icing, wine and other beverages.

What can be seen in the display window?
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.

What else can I send along with my gown?
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown, etc. Additional fees may apply.

What kinds of repairs are done to the gown?
Wedding Gown Preservation Company prides itself on having a highly trained staff that can handle most repairs for a nominal fee. Please note on your paperwork if you would like a call with a repair quote.

How long will I have to wait for my gown?
Please allow 4-10 weeks to receive your gown back to be assured that your gown receives the individual attention it deserves.

If I want to declare more value, what do I need to do?
Make a note on your paperwork and enclose a check or money order (made payable to: Wedding Gown Preservation Company) for $2.00 per $100.00 of additional declared value. For your convenience we also accept Visa, MasterCard, or Discover.

How can I be sure you have received my gown for preservation?
For the quickest response please visit the tracking page of our website. You will need to have the serial number from your paperwork. If you provide an email address on your paperwork you will be notified electronically when your gown is received and when it ships back out to you. If you have any difficulties please call us at 1-800-305-3108. You may also contact us at info@gownpreservation.com.

Is my gown guaranteed?
YES! We provide a 100 year guarantee against caramelized sugar stains or yellowing of the fabric. If at anytime your gown is found to have yellowed or has caramelized stains we will reprocess the gown at no additional cost. If reprocessing is found to be unsuccessful we will refund the preservation cost. REMEMBER: Never store your gown in the attic or basement.

Where should I direct any questions or concerns I have?
You may contact us at 1-800-305-3108 and a representative would be happy to assist you. For your convenience our hours are Monday through Friday 8:00am to 4:00pm Eastern Standard Time.